よくある質問

A. We are unable to add or change items after an order has been confirmed. Please also note that we do not accept order cancellations under any circumstances.

A. Please note that we cannot add to or change your order once it has been confirmed. Additionally, we do not accept cancellations under any circumstances.

A. Once your order is complete, an order confirmation email will be automatically sent to your registered email address within a few minutes.

[If you do not receive your order confirmation email]
・There was an error in the email address you registered.
・The order was not completed successfully.
　Please check your order status from "Order History" on My Page.
・The email was sorted into your spam folder.
　Emails from @shopify.jp may be classified as spam.
・If there is an error in the email content
　Please contact us via the inquiry form with your order number.

A. In an effort to go paperless, we do not include receipts or invoices. If you require a receipt, please provide the recipient name and purpose in the notes section when placing your order.

A. We currently do not offer gift wrapping services.

A. In the following cases, we may cancel your order or contact you.
・If there are any deficiencies in your name, phone number, email address, address, etc.
・If the cardholder and the person who placed the order are different

A. We do not accept cancellations or returns due to customer convenience under any circumstances. For more details, please refer to the Notation Based on the Act on Specified Commercial Transactions.

A. As a general rule, we cannot accept returns or exchanges due to customer convenience. We will only be able to provide an exchange in cases where the fault lies with our store, such as product defects or insufficient communication regarding the product's condition.
Please contact us via the inquiry form or by phone within 10 days of product arrival. If no contact is made within 10 days of product arrival, we may not be able to accept your exchange request.

A. We sincerely apologize for any inconvenience caused by the defect in our product.
We will address this immediately, so please provide the necessary information below and contact us at the following email address:
[Contact Email Address] 52contact@52design.jp

[Required Information]
・Your Name
・Order Number
・Registered Email Address
・Description of the product defect (photos/videos)
・Photo of the lot number printed on the product's outer box, below the barcode

A. Please note that if you return an item without prior notice, we reserve the right to refuse the return or exchange.
If you repeatedly return or exchange items due to customer convenience, we may refuse to process such requests.

A. Your order will normally be shipped within 10 business days.
Please check the shipping confirmation email that we will send you after shipment.

A. For orders that have not yet been shipped, we can make changes.
To change your orderer information or delivery address, please contact us via the inquiry form on the same day you placed your order.
For items that have already been shipped, please contact the delivery company directly.
You can check your tracking number on your account page. Please note that any re-shipping fees incurred at that time will be your responsibility.

A. We sincerely apologize, but we are unable to accommodate specific delivery dates and times.
Please check the tracking number provided in the notification email sent after shipment, or in your order history on your account page, and contact the delivery company directly.

A flat rate of 1,500 yen applies nationwide.

A. The handling of customs duties and clearance fees varies depending on the destination country/region.
Customs duties, customs clearance fees, etc., are the responsibility of the customer, in accordance with the laws of the destination country.
Tax rates vary by country, so for details, please contact the customs office of the destination country or
check "Customs duties around the world."

A. We sincerely apologize for the long wait.
For items that are currently sold out, we are preparing for resale.
Even if you contact us individually, we will not be able to provide you with resale dates or times.
Announcements regarding resales will be made on our official Instagram and official EC site, so please check there. *Due to system reasons, items displayed as "in stock" may in fact be sold out.

A. We offer repair services to ensure our products are enjoyed for a long time. You can request a repair using the inquiry form.
*We currently do not offer repair services for overseas customers.
*For items purchased outside of our direct stores or official e-commerce site, please also inquire using the inquiry form.
*We do not offer services such as size adjustments.
Please refer to our care guide for daily maintenance.