1. Basic Policy
Morito Apparel Co., Ltd. (hereinafter referred to as "the Company") considers it fundamental to its management to sincerely address customer opinions and requests, and to always respond from the customer's perspective.
However, some customer complaints and behaviors include demands that lack validity or are socially inappropriate (such as unreasonably excessive demands or intimidating remarks), which can harm the dignity of employees and worsen the work environment.
We believe it is important to ensure a safe and comfortable working environment where each employee can thrive healthily and positively, and to protect employees from harassment. Therefore, we have established this "Basic Policy Against Customer Harassment" (hereinafter referred to as "this Policy").
2. Definition of Customer Harassment
At the Company, customer harassment refers to customer complaints or behaviors where the means or manner of achieving the demands are socially inappropriate, considering the validity of the demands themselves, and where such means or manner harm the working environment of the Company's employees.
3. Examples of Customer Harassment
- Physical assault (violence, injury)
- Psychological assault (threats, slander, defamation, insult, abusive language)
- Intimidating behavior
- Demanding kneeling in apology (dogeza)
- Continuous (repeated) or persistent (nagging) behavior
- Restraining behavior (refusal to leave, loitering, confinement)
- Discriminatory remarks
- Sexual remarks
- Attacks or demands targeting individual employees of the Company
- Demands for product exchange, monetary compensation, or apology without legitimate reason
4. Responding to Customer Harassment
When behavior determined to be customer harassment is confirmed, the Company will respond firmly to protect its employees. We may, if necessary, refuse to provide products/services or customer support.
For malicious acts, we will collaborate with external professional organizations such as the police and lawyers to take appropriate measures, including legal action.
5. Request to Customers
The Company will continue to use customer feedback to improve services and strive to provide better products and services.
We kindly ask for your understanding and cooperation with this policy to build a relationship of mutual respect between all customers and the Company's employees.
